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Delivery & Returns

Postage prices can be determined by using the select shipping menu at the basket stage of your order as different postage services have weight and size restrictions depending on the contents of your basket and where your order is being delivered too

At present we use Royal mail for smaller UK orders and ParcelForce for larger orders.

 PLEASE NOTE: All Royal Mail 48 - UK ( 2 - 3 days) and Royal Mail 24 - UK ( 1 - 2 days ) delivery times quoted are estimated.
Parcelforce delivery using express 48 is a 2 day service from dispatch and express 24 is a 1 working day service from dispatch. Zones 1, 2 and 3.
All orders placed before 1pm Monday to Friday are shipped the same day.

Any Parcel force express 24 delivery option selected on a Friday would be delivered on a Monday. There are no Saturday courier deliveries options available.

 
**Free Shipping on orders over £45 only applies to UK Mainland addresses only. Off shore islands and International shipping charges will apply at check-out. To receive free shipping, the total product value must be over the £45.00 threshold after any discounts have been applied. If your order totals over £45 then select the correct shipping method of (FREE UK MAINLAND ORDERS OVER £45GBP in the drop down menu for free delivery to apply.**
 
Because some of the products we stock are very heavy or require special sized packaging due to size we may sometimes split your order up into two or three different boxes. Which means you may receive your order in more than one box, or we may have to send via a courier.
We find this to be flexible and cost effective and allows us to keep our prices low. If you are unsure please ask before placing an order and we will try our best to help. 
At  On The Cake Front we know how important delivery is and we dispatch your order as soon as possible.
Once your order is received, it is packed and shipped according to your delivery option. When your goods are dispatched, we will automatically send you an email confirming that your order has been dispatched. 
If you order is via courier Parcelforce ( Express 24 / Express 48 ) please ensure to leave a mobile number so you can receive text or email updates on your order. Please refer to our map below for zone information.
 
Please note some of our items are restricted posting ( aerosols, cake sprays, flammables) these items are ParcelForce Zone 1 & Zone 2 ONLY.
 
 

Parcelforce postal zones map

Zones from 1 to 5 this information is determined by the courier.

Zone 1 - England, Wales, parts of Scotland.

Zone 2 -  Highland and islands of Scotland.

Zone 3 - Northern Ireland, Isle of Man, Isles of Scillly.

Zone 4 - Channel Islands.

Zone 5 - Republic of Ireland.

Please ensure to select the right service according to your delivery postcode for your order. Delays will occur if the wrong service is selected.

Parcelforce is used for larger heavy orders like sugar paste, large cake boards. Plus it can also be selected for under 2kg weights too.


Royal Mail Delivery map

This is for orders under 2kg for the following service.

Royal Mail 48 - UK and Royal Mail 24 - UK

Excludes areas marked with red lines.

Orders over 2kg have more competitive prices with Parcelforce. 


 
 
 
 
 
 
 
 
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