WE HAVE CURRENTLY SUSPENDED THIS SERVICE AS WE ARE ONLY OPEN LIMITED HOURS AND DAYS. NO deliveries ARE CURRENTLY AVAILABLE UNTIL FURTHER NOTICE.
Delivery Postage prices can be determined by using the select shipping menu at the basket stage of your order as different postage services have weight and size restrictions depending on the contents of your basket and where your order is being delivered too. At present we use Royal mail for smaller UK orders and ParcelForce for larger orders. We aim to dispatch your online order within 1-2 working days. (Excluding edible prints & card cake toppers) Please be aware service timeframes classed as a working day service, does not include weekends or bank holidays.
Royal Mail Delivery map This service is for orders under 2kg. Royal Mail 48 - UK is a 2-3 working day service from dispatch and Royal Mail 24 - UK is a 1-2 working day service from dispatch. Excludes areas marked with red lines. Royal Mail will no longer carry aerosols or flammable products. Orders over 2kg have more competitive prices with our express 48 and 24 service by Parcelforce.
Parcelforce postal zones map Zones from 1 to 5 this information is determined by the courier. Zone 1 - England, Wales, parts of Scotland. Zone 2 - Highland and islands of Scotland. Zone 3 - Northern Ireland, Isle of Man, Isles of Scillly. Zone 4 - Channel Islands. Zone 5 - Republic of Ireland. Please ensure to select the right service according to your delivery postcode for your order. Delays will occur if the wrong service is selected. Parcelforce is used for larger heavy orders like sugar paste, large cake boards. Plus it can also be selected for under 2kg weights too. Zone 1 - England, Wales, parts of Scotland Zone 2 - The Highlands and Islands of Scotland This refers to the following postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Express 24 or Express 48. Zone 3 - Northern Ireland, Isle of Man and Isles of Scillly This refers to the following postcodes BT, IM, TR21-25. Express 24 or Express 48. Zone 4 - Channel Islands Euro priority service is a 2-3 day delivery from dispatch. Zone 5 - Republic of Ireland Euro priority service is a 2-3 day delivery from dispatch. Lost Parcels In the unlikely event you have not received your parcel within 7 working days we would first ask you to carry out the following checks: For Royal Mail Delivery 1) That you have not been carded by Royal Mail to collect from your local sorting office. 2) That it has not been left in or outside your home i.e. a meter cupboard, porch or left with a neighbour. For ParcelForce Courier Delivery 1) That you have not been carded by ParcelForce with instruction of how to receive your order. Having carried out the above checks please contact us by telephone or via the contact us page stating your order reference, delivery address and contact details. We shall investigate lost parcels with our couriers and will arrange a *replacement or full refund in the event the goods cannot be found. Please note we will require a minimum of two working days to investigate lost parcels with our couriers. *Please note on the cake front cannot be held liable for replacements or issue refunds for lost orders if your customer information i.e. any part of your address given to us by you on your order is incorrect. If your order requires re-delivery due to this then the full postage charge to resend your order will apply.
Missed your delivery What happens if I am out when the courier attempted delivery ? Royal Mail If you order has been dispatched by Royal Mail, a ‘Something for you' card will be left through your letter box. You can re-arrange a delivery by calling the number on the card or on-line at: http://www.royalmail.com/personal/receiving-mail/redelivery/ Royal Mail will also deliver to your local post office for a fee or you may wish to collect your goods in person from the local sorting office. Please don't forget to take the card and especially ID with you ! ParcelForce If you order has been dispatched by Parcel Force, a courier card will be left through your letter box. You can re-arrange a delivery by calling the number on the card. Redeliver to the same address is free of charge Collect from a parcelForce depot is free of charge.